OUR MOST FREQUENTLY ASKED QUESTIONS
These are some of the most frequent questions we get from our community, we've split them into different categories so that you can easily find what you are looking for
WAYS TO CONTACT US CAN BE FOUND AT THE END OF THE PAGE
What is the status of my order?
We get it. 6-8 weeks is a lot of time to wait, believe us it will all be worth it. There are multiple points throughout the process where we will send you updates about your order straight to your email. However, if you have missed these emails you can use our tracking system below to track your order, see it's latest status and what's next in the process.
SHIPPING
Courier information, shipping times, import charges, etc
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I live in Europe, will I be subject to these pesky post Brexit charges?
Absolutely NOT!
After Brexit happened, we were quick to open a hub in Belgium for our factory to ship directly to for quality control and packaging, ensuring none of our EU customers will have the risk of being hit with any post Brexit charges.
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What courier services do you use to send products out?
For the UK we use Royal Mail's TRACK 24 service to ensure our customers aren't waiting any longer than needed and have full tracking to their email and mobile phone. For international customers, excluding Europe we use Royal Mail's International Tracked 3-5 days service which like the TRACK 24 includes full tracking for our customers. For the EU, we use DHL Connect which also comes with complete tracking from our hub to your door.
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How long will my order take to be delivered?
All orders take up to 6-8 weeks to produce, quality check and ship to your door. This lead time is from when you confirm your mock-up, not from the date of purchase.
PRODUCTS
PRODUCT FEATURES, SIZING, DESIGN, ETC
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What is the difference between gloves that have an "E" on the end of it?
The E on the product names - SSGE - means the glove is externally stitched.
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With the stitching being on the outside, it has a rougher looking finish, yet a very comfortable feeling on the inside.
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Our internal stitched gloves have the seams stitched on the inside, which result in a much cleaner looking finish. -
I have checked my size and I'm between sizes?
If you happen to be at the high end of one size or the lowest end of a size then we recommend choosing based on how you'd like the product to fit. Some people prefer a tighter fit, in which case go for the higher end where as some prefer a lose fit so in this case go for the next size up.
If this is not something you can do, we can always provide a custom size template in special circumstances at no extra cost - please note, this can add additional time to the process while a special made to fit template is created just for you.
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Can I make changes to my mock-up after I have confirmed?
Once one of our designers has worked on your mock-up and it has been confirmed by you, it is unlikely we will be able to make changes to it.
If you notice a problem with your design within a day or two of confirming, if the order has not been sent to our factory we may be able to jump in and make some last second amendments - but we cannot guarantee this!
Once the order has gone to our factory, we will be unable to make any changes to the order or products.
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How would I wash my gloves?
We recommend hand washing your gloves with cold water using mild laundry detergent.
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Please don't use any bleach or oxidising agents, this can cause damage or discolouration to the gloves.
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When drying your gloves, please air-dry and do not machine dry.
I can't find an answer to the questions I have, what do I do?
If you have read through our frequently asked questions but cannot find the answer you need, please feel free to complete the contact form below with the relevant information and we'll be happy to assist you!