Privacy Policy

Last updated: 10th June 2026 Applies to: IMB Race Clothing LTD trading as IMB Racewear and the website imb.store

1. Who we are

This Privacy Policy explains how IMB Race Clothing LTD trading as IMB Racewear ("IMB", "we", "us" or "our") collects, uses, stores and shares personal data when you:

·       visit or use imb.store

·       place an order

·       create an account

·       contact us

·       request a quote or design for bespoke or teamwear products

·       sign up to receive marketing

·       enter a competition or promotion

·       interact with our adverts, social media or customer service channels

For data protection purposes, IMB Race Clothing LTDis the data controller.

Contact details IMB Race Clothing LTD Company number: 16472793 Registered office / postal address: 143 Burton Road Lincoln, LN1 3LN Email: hello@imb.store

2. The personal data we collect

We may collect and use the following categories of personal data:

Identity and contact data Name, billing address, delivery address, email address, telephone number, company or team name where relevant.

Order and transaction data Order details, products purchased, sizing information, delivery details, returns history, payment status and transaction references. Card and payment details are processed by our payment providers. We do not store full card details.

Account data Login details, saved addresses, order history and preferences if you create an account.

Customer service and communications data Messages, emails, call notes, complaint history, support requests and any information you send us in connection with an order.

Design and bespoke order data Artwork files, logos, names, initials, numbers, flags, sponsorship details and other content you provide for custom, team wear or partner orders.

Technical and usage data IP address, browser type, device information, operating system, page views, referring website, approximate location based on IP, cookie identifiers and how you use our website.

Marketing and preference data Your communication preferences, newsletter sign-up status, consent records and how you engage with our marketing.

If you provide personal data about another person, you must have the authority to do so and you must make sure they have access to this Privacy Policy.

3. How we collect your data

We collect personal data:

·       directly from you when you place an order, fill in a form, contact us, enter a promotion or sign up to marketing

·       automatically when you use our website, including through cookies and similar technologies

·       from third parties involved in providing our services, such as payment providers, delivery partners, fraud-prevention tools, ecommerce platform providers, analytics providers and advertising partners

4. How we use your data and our lawful bases

We use personal data only where we have a lawful basis to do so.

 

Where we rely on legitimate interests, we do so only where those interests are not overridden by your rights and freedoms.

5. Who we share your data with

We may share personal data, where necessary, with:

·       payment processors and fraud-prevention providers

·       ecommerce, website hosting, cloud storage and IT support providers

·       courier, shipping, fulfilment, customs and logistics partners

·       print, production or manufacturing partners involved in your order

·       email, SMS and customer service platform providers

·       analytics and advertising partners

·       professional advisers such as accountants, insurers, legal advisers and auditors

·       regulators, law enforcement or other authorities where required by law

·       a buyer, investor or successor if we sell, transfer or restructure all or part of our business

We do not sell your personal data.

6. International transfers

Some of our service providers may process personal data outside the UK. Where that happens, we take appropriate steps to protect your personal data and to ensure that any transfer complies with applicable data protection law. This may include relying on adequacy regulations or approved contractual safeguards.

7. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to meet legal, tax, accounting and reporting obligations.

Our usual retention periods are:

·       Order, invoice and accounting records: usually 6 years after the end of the relevant financial year

·       Customer service communications and complaints: usually up to 24 months after the matter is closed

·       Bespoke design files and order-related artwork: usually up to 24 months after the last related order or enquiry

·       Account data: while your account remains active and for a reasonable period afterwards

·       Marketing records: until you unsubscribe, withdraw consent, or we decide the record is no longer current

·       Technical data and cookies: in line with our cookie settings and platform retention periods

We may keep data for longer where reasonably necessary to deal with disputes, enforce our agreements, prevent fraud or comply with the law.

8. Marketing

Where you have opted in, or where we are otherwise allowed to do so by law, we may send you marketing about our products, services, launches, competitions and brand news.

You can opt out of marketing at any time by:

·       clicking the unsubscribe link in any marketing email

·       replying STOP to an SMS where applicable

·       contacting us using the details in this Privacy Policy

Opting out of marketing does not affect service messages about your orders, returns or account.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to run the site, remember preferences, understand website usage and support advertising and remarketing.

Some cookies are strictly necessary for the website to function. Others are optional and are used only where you have given consent, where consent is required by law.

You can manage cookie preferences through our cookie banner or your browser settings. If you use third-party browser or device settings to block cookies, some parts of the website may not function properly.

10. Your rights

Subject to applicable law, you may have the right to:

·       request access to your personal data

·       ask us to correct inaccurate personal data

·       ask us to erase your personal data in certain circumstances

·       ask us to restrict how we use your personal data in certain circumstances

·       object to our use of your personal data where we rely on legitimate interests

·       object at any time to direct marketing

·       request transfer of certain personal data to you or another provider

·       withdraw consent at any time where we rely on consent

·       complain to the Information Commissioner's Office if you believe your data has been handled unlawfully

To exercise any of these rights, please contact us using the details above. We may ask for information to verify your identity before actioning a request.

We do not generally make decisions about you based solely on automated processing that produce legal or similarly significant effects.

11. Data security

We use appropriate technical and organisational security measures designed to protect personal data against unauthorised access, loss, misuse, disclosure or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure.

12. Third-party links

Our website may contain links to third-party websites, social media pages or services. Those third parties have their own privacy policies and we are not responsible for their privacy practices.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website and will take effect from the date shown at the top of the policy.

14. Contact and complaints

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

IMB Race Clothing LTD trading as IMB Racewear Email: hello@imb.store Postal address: 143 Burton Road, Lincoln, LN1 3LN

You also have the right to complain to the Information Commissioner's Office (ICO).